Frequently Asked Questions

Frequently asked questions

How do I choose my iPhone model?

Open the product page and choose the exact iPhone model you own before adding the case to your cart. Camera openings and case dimensions vary by model.

What kind of case am I ordering?

Our current iPhone case range uses a solid polycarbonate back, flexible transparent polyurethane sides, and a raised bezel. Please read the product details and select your exact model.

Is the case compatible with wireless charging?

According to our supplier specifications, these clear cases are compatible with standard wireless charging. This does not mean they are MagSafe-certified or have magnetic attachment.

Will the print look exactly like the website images?

Product images are digital mockups. Color and artwork position may vary slightly because of screen settings, case size, and manufacturing differences.

Who prepares and ships my order?

Our current cases are made through a print-on-demand fulfillment partner. Manufacturing and delivery times can vary based on your selected model, shipping destination, and the available shipping methods.

Where can I find delivery costs?

Review the shipping options and total cost shown during checkout before placing an order. If you need clarification about delivery options, contact us first.

What if my case is damaged, incorrect, or there's an order problem?

Please use our Contact page and include your order number, a description of the problem, and photos if relevant. We'll review your request using the applicable return and consumer protection rules.

Does Gridhaven Market make Apple products?

No. Gridhaven Market is an independent retailer. iPhone is a trademark of Apple Inc.; compatibility descriptions do not imply Apple's endorsement.

How can I contact you?

Use the Contact page for product questions and order assistance.